Partnering with businesses to be more operationally effective.
This service is for any business owner wanting to create more organisational structure.
Whether it’s in preparation for an exit, needing to step away from the daily operations, or to create more time in your day.
Possible Objectives:
Creating an organisational structure that enables leaders to step out of daily operations.
Introducing AoRs (areas of responsibility) to bring more clarity and efficiency to individuals and teams.
Implementing tools and processes to drive performance - eg CRMs, project management tools, a company hub (Notion), communication tools (Slack or Front).
Designing, aligning and tracking company objectives - from annual goals down to weekly tasks.
Examples of Operational Success Metrics:
Increased productivity metrics
Achievement of high-level objectives
Digital tool adoption metrics (usage over time)
Improved team sentiment score (over time)
Improved customer satisfaction score
Improved customer engagement/sales metrics
Structure.
Projects begin with a discovery phase - a detailed assessment of the current operations. These findings inform a bespoke sentiment report and operational plan.
Next, the implementation of the operational plan.
Post-implementation, there is ongoing support, adaptation for growth, and leadership development.
PHASE 1
Understand long-term objective (the change wanted/needed)
Discovery process:
1-on-1 sessions with team & leaders
Understanding of the business mechanics and operations
Generation of the Sentiment Report - a snapshot of the current culture
Creation of the Operational Plan, identifying opportunities for improvement and mapping the suggested implementation strategy, commonly via:
Org structure design
Areas of responsibility
Appointment of operational management roles
Communication policies & tools
Project management systems
PHASE 2
Work with leaders to launch and embed the operational plan in line with the team culture.
Custom operational frameworks
Process and tool design & implementation
Leadership development
Team buy-in and alignment
Best practise work methodologies and flows
Communication and meeting refinement
PHASE 3
This package is for post-implementation. It allows for continued operational support and advisory services as the new operational foundation settles and the business goes through new cycles and growth.
1-on-1 sessions with leaders & managers
Team meetings
Strategy alignment
Advice and support through new business cycles and growth